Terms of Use

For the purposes of these Terms of Use:

(a) "iGameChat", "we", "our" — the company iGameChat, a private legal entity, registered under CNPJ No. XX.XXX.XXX/0001-XX, headquartered in São Paulo/SP, Brazil.

(b) "Client", "you", "your" — the legal entity that enters into a service agreement with iGameChat for the use of the platform.

(c) "End Users" — users of the Client's platform who interact with the iGameChat community widget.

(d) "Service" — the white-label community solution provided by iGameChat, including chat widget, polls, reactions, moderation tools, API and administrative panel.

(e) "Platform" — the Client's digital environment where the Service is integrated.

(f) "Content" — any text, image, audio, video, data or information published or transmitted through the Service.

(g) "API" — the application programming interface made available by iGameChat for Service integration.

(h) "SLA" — Service Level Agreement, which defines service availability and performance goals.

2.1. By contracting or using iGameChat services, the Client declares to have read, understood and fully accepted these Terms of Use, as well as the Privacy Policy.

2.2. Acceptance of these Terms is an indispensable condition for the use of the Service. If the Client does not agree with any provisions of these Terms, they must refrain from using the Service.

2.3. These Terms apply to all forms of contracting, including free plans (freemium), paid plans and customized corporate contracts.

2.4. iGameChat reserves the right to modify these Terms at any time, with 30 (thirty) days prior notice by email or notification in the administrative panel. Continued use of the Service after the publication of changes constitutes acceptance of the modifications.

3.1. The Service is intended exclusively for legal entities duly constituted under the legislation of their country of origin.

3.2. The Client declares and guarantees that: (a) it has valid and current legal personality; (b) it is duly authorized to enter into contracts; (c) it is not prevented from entering into contracts by legal or judicial provision.

3.3. The Service is not intended for minors under 18 years of age. The Client is responsible for ensuring that its End Users meet the applicable minimum age requirements.

4.1. iGameChat provides a white-label community solution for integration into third-party digital platforms, including:

(a) Real-time chat widget with text, emoji and GIF support; (b) Poll and voting system; (c) Reaction and engagement system; (d) Moderation and administration tools; (e) REST API for programmatic integration; (f) Administrative panel for management; (g) Usage metrics and analytics; (h) Campaign and notification system.

4.2. The exact scope of each contract, including available features, usage limits and pricing, is defined in the corresponding commercial proposal and contracted plan.

4.3. iGameChat reserves the right to modify, update or discontinue Service features with 30 days prior notice, ensuring the maintenance of essential contracted features.

5.1. To use the Service, the Client must register by providing true, accurate and up-to-date information.

5.2. The Client is responsible for: (a) maintaining the confidentiality of its access credentials (login and password); (b) all activities carried out in its account; (c) immediately notifying iGameChat of any unauthorized use of its account.

5.3. iGameChat is not liable for damages resulting from improper use of access credentials by the Client or unauthorized third parties.

5.4. iGameChat reserves the right to suspend or close accounts that are being used irregularly, with prior notice.

6.1. The Client is responsible for:

(a) using the Service in compliance with applicable legislation, including but not limited to LGPD, Internet Civil Framework and Consumer Defense Code; (b) designating a person responsible for moderating the community within its Platform; (c) ensuring that its End Users are aware of applicable conduct rules; (d) not using the Service for illicit purposes or activities that violate third-party rights; (e) maintaining confidentiality of API and administrative panel access credentials; (f) being fully responsible for content published by its End Users; (g) keeping contact information updated with iGameChat; (h) fulfilling financial obligations agreed upon in the contract.

6.2. The Client is fully responsible for content published by its End Users within the Service, releasing iGameChat from any liability for such content.

7.1. The following conduct is expressly prohibited for the Client and its End Users:

(a) using the Service to send spam, chains, unsolicited messages or pornographic, racist, xenophobic, discriminatory or illegal content; (b) redistributing, reselling, sublicensing or commercializing the Service to third parties without prior written authorization from iGameChat; (c) performing reverse engineering, decompiling or disassembling any component of the Service; (d) circumventing or disabling security measures or access controls of the Service; (e) using the Service for data mining, virus distribution or any form of cyberattack; (f) intentionally overloading the Service infrastructure (DDoS or similar); (g) using the Service for unlawful collection of End Users' personal data; (h) violating third-party intellectual property rights through the Service.

7.2. Violation of these provisions may result in immediate suspension of the Service, without prejudice to other applicable legal measures.

8.1. iGameChat's technological solution, including source code, design, documentation, trademarks, logos and other creative elements, is the exclusive property of iGameChat and is protected by intellectual property laws.

8.2. The Client receives a non-exclusive, non-transferable and revocable license for the duration of the contract, limited to the use of the Service for its commercial purposes.

8.3. The Client is prohibited from: (a) copying, modifying or distributing any component of the Service; (b) removing or altering intellectual property notices; (c) using iGameChat trademarks without prior written authorization.

8.4. All content generated by the Client and its End Users through the Service remains the property of the Client, who grants iGameChat a limited license to process and display such content exclusively for the purpose of providing the Service.

9.1. The Service may contain links to or integrations with third-party services. iGameChat is not responsible for the privacy policies, practices or content of such services.

9.2. Use of third-party services is at the Client's own risk, and it is recommended that the Client review the terms and privacy policies of such services.

9.3. iGameChat does not guarantee the availability, accuracy or security of third-party services and will not be liable for any damages arising from their use.

10.1. Pricing and payment terms are defined in the contracted plan and corresponding commercial proposal.

10.2. Late payment may result in: (a) interest of 1% per month, plus monetary correction by IPCA; (b) a penalty of 2% on the amount due; (c) suspension of the Service after 15 days of default; (d) termination of the contract after 30 days of default.

10.3. Prices may be adjusted annually based on IPCA or as provided in the commercial contract.

10.4. Refunds will only be made in cases provided by law or as expressly agreed in the commercial contract.

11.1. iGameChat undertakes reasonable efforts to keep the Service continuously available, with a monthly uptime goal of 99.5% (ninety-nine point five percent).

11.2. Uptime goals and unavailability compensation are detailed in the SLA applicable to the contracted plan.

11.3. The following are not considered unavailability: (a) scheduled maintenance with 48h prior notice; (b) interruptions resulting from force majeure; (c) failures in third-party services (ISP, DNS, etc.); (d) emergency security updates.

11.4. iGameChat will perform scheduled maintenance preferably during periods of lower usage and will notify the Client with a minimum of 48 hours advance notice.

12.1. All data provided by the Client and generated by its End Users remains the property of the Client.

12.2. iGameChat will not use the Client's data for purposes other than providing the Service, unless the Client provides explicit authorization.

12.3. Upon contract termination, iGameChat will: (a) provide the Client with a complete export of their data in structured format (JSON/CSV) within 30 days; (b) delete copies of the data from its servers within 60 days, unless required by law to retain them.

12.4. iGameChat may retain anonymized and aggregated data for statistical purposes and product improvement, without identifying the Client or its End Users.

13.1. iGameChat is not responsible for:

(a) content published by End Users of the Client's Platform; (b) indirect damages, lost profits, data loss or business interruption; (c) failures resulting from force majeure, including but not limited to natural disasters, government acts, power outages or internet failures; (d) actions or omissions of third parties, including infrastructure providers and third-party services.

13.2. iGameChat's maximum liability for any direct damages is limited to the total amount paid by the Client in the 3 (three) months preceding the event giving rise to the damage.

13.3. Under no circumstances will iGameChat's liability exceed the value of the contract in effect at the time of the event.

14.1. The Client agrees to indemnify, defend and hold harmless iGameChat, its directors, employees and partners from and against any claims, demands, damages, losses, costs and expenses (including reasonable attorney's fees) arising from:

(a) use of the Service by the Client or its End Users; (b) breach of these Terms by the Client; (c) infringement of third-party rights by the Client or its End Users; (d) content published by the Client or its End Users.

14.2. iGameChat will notify the Client of any indemnification claim, providing reasonable information for its defense.

15.1. To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied.

15.2. iGameChat does not warrant that: (a) the Service will meet all of the Client's requirements; (b) the Service will be uninterrupted, secure or error-free; (c) results obtained from the use of the Service will be accurate or reliable.

15.3. Legal warranties under the Consumer Defense Code (Law No. 8,078/90) are fully observed, especially regarding the adequacy of the service to the contracted purposes.

16.1. Either party may terminate the contract with 30 (thirty) days prior written notice.

16.2. iGameChat may terminate or suspend the Service immediately, without prior notice, in the following cases:

(a) breach of essential obligations under these Terms; (b) use of the Service for illicit activities or activities that violate third-party rights; (c) payment default exceeding 30 days; (d) bankruptcy, judicial or extrajudicial recovery of the Client.

16.3. After contract termination: (a) the Client will lose access to the Service and stored data (unless previously exported); (b) outstanding financial obligations will remain in effect; (c) provisions regarding intellectual property, limitation of liability and jurisdiction will remain in effect.

16.4. iGameChat will provide the Client with a data export within 30 days after termination, upon request.

17.1. iGameChat reserves the right to modify these Terms at any time, with 30 days prior notice by email or notification in the administrative panel.

17.2. Changes will take effect on the date indicated in the notice. Continued use of the Service after the effective date constitutes acceptance.

17.3. In the case of substantial changes that significantly affect the Client's rights, iGameChat may offer the option of termination without penalties within 15 days of notification.

18.1. If any provision of these Terms is declared null, unenforceable or unenforceable by a court or competent authority, such nullity shall not affect the other provisions, which shall remain fully valid and effective.

18.2. The null provision shall be replaced by another that best reflects the original intention of the parties, within the limits of applicable law.

19.1. These Terms, together with the Privacy Policy and the applicable commercial contract, constitute the entire agreement between iGameChat and the Client regarding the use of the Service.

19.2. Any prior communication or agreement between the parties regarding the subject matter of these Terms is replaced by these Terms.

20.1. The Client may not assign or transfer its rights and obligations under these Terms without the prior written consent of iGameChat.

20.2. iGameChat may assign these Terms and its rights to third parties in the event of merger, acquisition or sale of assets, with notice to the Client.

21.1. Neither party shall be responsible for failures or delays in fulfilling its obligations resulting from force majeure events, including but not limited to: natural disasters, epidemics, government acts, wars, terrorism, strikes, power outages, internet failures or similar events beyond the reasonable control of the parties.

21.2. The affected party shall notify the other party within 5 business days of the force majeure event and its estimated effects.

21.3. If the force majeure event persists for more than 90 days, either party may terminate the contract without penalties.

22.1. The parties commit to amicably resolving any disputes arising from these Terms, through good-faith negotiation for a period of 30 days.

22.2. If no amicable solution is reached, the parties elect the forum of the District of São Paulo/SP to resolve any judicial matters arising from these Terms, with express waiver of any other jurisdiction.

22.3. For disputes involving amounts exceeding 100 (one hundred) times the current monthly minimum wage, the parties may submit the controversy to arbitration administered by the Arbitration Chamber of the Mercado (CAM) or another arbitration body by mutual agreement.

23.1. These Terms are governed by and interpreted in accordance with the laws of the Federative Republic of Brazil.

23.2. The Consumer Defense Code (Law No. 8,078/90), the General Data Protection Law (Law No. 13,709/18 — LGPD), the Internet Civil Framework (Law No. 12,965/14) and other applicable legislation shall apply subsidiarily.

24.1. For questions, complaints or requests regarding these Terms of Use, please contact:

Email: contato@igamechat.com Address: São Paulo/SP, Brazil

24.2. Complaints may also be registered at Consumidor.gov.br or with the competent PROCON.